eJuror FAQ's

Who do I contact if I am having problems with eJuror?
  • If you experience problems with eJuror, please contact the eJuror Helpline at (800) 377-3772.
 
What if I need to submit additional information?
  • If you need to send additional information, you can send it to the Court’s location address that is listed on your form to the attention of the Jury Department.  You may also send it by email to Delaware_ejuror@ded.uscourts.gov
 
How do I check that the Court has received my completed questionnaire through eJuror?
  • You will not be notified by the Court that your questionnaire has been received, other than the confirmation that is received when you submit the form. If you are qualified, you may receive a summons in the future with a date for jury service. 
 
I have received a summons to report for jury duty, how do I request an excuse, postponement, or partial excuse?
  • You must complete and submit the Juror Information Form using eJuror.  Once the Court reviews and accepts the submitted information (usually within 24 hours), log back into eJuror.  You will see “new” options on the left side of the page listing Excuse/Postpone/Partial Excuse.  Click on the desired option and proceed with your request.  
 
What if I make a mistake and need to change an answer? 
  • Once the form is completed, PRIOR to submission, you will have the opportunity to edit your answers. Prior to submission you can print out your answers for your records. 
 
If I complete my questionnaire online, do I submit the paper form to the Court? 
  • No. If you have completed and submitted your form through eJuror, please do not send the paper form back to the Court. Prior to submitting your completed questionnaire, you can print the information if you would like a copy for your records.
 
Who can use the eJuror system? 
  • Any prospective juror who receives a questionnaire or summons can complete it online, unless the recipient’s last name is less than 3 letters or the recipient is under the age of 18. If you are unable to complete on line due to these system limitations, please complete the paper form and submit it to the Court within 10 days of receipt of the questionnaire or summons.
 
What information do I need to use eJuror?
  • You will need the nine digit participant number near your name on the questionnaire or summons, the first three letters of your last name, and your birth date to login to the system and complete the form.
 
Why did the system lock me out?
  • The system is designed to allow 3 logins, after failure to gain access on the third attempt; the system will lock you out. You must completely log out of eJuror, wait a few minutes, and try again. The system only allows 20 minutes to complete the questionnaire, if it exceeds that time, you will have to start again.
 
How do I know that eJuror is secure?
  • The Court follows current best practices for database and server security, maintained by highly-skilled Information Technology Court staff, and supported by a dedicated national security group.